Frequently Asked Questions


What products/services do you offer?

Sofymart offers varieties of products such as trolleys, suitcases, travel bags, backpacks, sports bags, handbags, fashion bags, school bags, and other smaller leather articles such as belts, wallets, and more.

What Brands you have in your store?

Sofymart is an official licensee with different brands such as National Geographic, Goodyear, Elle, Volkswagen, Saxoline, Saxoline Blue, 2be and other brands.

Where's your physical store located.

Our Outlet Store is located at South Supermall, Laguna

Do you offer discount?

Depends on the occasion and season we offer different sales and discount vouchers. Please follow our social media accounts to keep you updated for the upcoming promos

Is you products has warranty?

Yes all our products has minimum of 2 years manufacturer warranty, which covers the cost of repair for damage for any manufacturer defect or replace the defective bag.

Do you use Recycled Materials?

Yes , Sofymart offers various products made from recycled Pet bottles. By buying such products, you help reduce the amount of plastic waste in the world.


Where do you ship?

We ship Nationwide around the Philippines

Do you ship internationally?

At the moment we don't ship our product internationally.

How much does the shipping cost?

Shipping costs will depend on the weight and dimensions of the product you purchase and your chosen logistic provider.

How long would it takes for me to recieved my order/s?

We assure to ship your items 1-2 days upon your check out, The time before it arrive to your doorstep will depend on your location and to the courier.

Do you offer free shipping?

Yes we do offer free shipping with a minimum order sales.


Can I return a product?

In accordance with legislation, this can be done within 14 calendar days following delivery.

In accordance with legislation, this can be done within 14 calendar days following delivery.

No, since the courier service and the people who work for them do not do this for free, we cannot offer free returns. You may use a courier service to return the package to us.

How do I return a product?

Step 1:
Send us an e-mail to register your return at and state your order number, the product you want to return, and the quantity.

Step 2:

Pack the product well and use it for this sturdy, undamaged box. Make sure that all sides are well padded so that the product cannot shift during transport.

Step 3:

Hand in the package to the courier you chose or prefer and pay for the return.

Step 4:

Your package arrives at our services. Your return will be checked for any return or other damage and for completeness.

Step 5:

When the return is found to be in good condition by us, we will refund the amount.

Other question?